PIR Staff called 'Support Facilitators' work with people in the community to assist in identifying and prioritising what is important to them and what they want to achieve now and in the future.
Once this has been clarified, an Action Plan is developed to facilitate the engagement and integration of supports and services to meet the person's needs. PIR staff support all involved in an integrated and coordinated approach, including carers and family members. They build strong partnerships in the community that promote and encourage innovative solutions to barriers to their wellbeing and recovery. Support Facilitators bring a range of different skills and come from backgrounds including psychology, social work and the community sector.
"I have people I can contact and people available to me that I didn't know existed. I always thought there were only one or two services out there that could help me but Matthew (my Support Facilitator) gave me a whole list." - Trudi
"It's about working alongside a person to explore what works for them and support them on their journey to recovery no matter how long the timeframe. We work with people at varying points in their recovery journey. We find ourselves meeting with people, organising and attending care coordination conferences, linking resources and liaising with multiple organisations the person is connected to. We don't always know what people would like to work on and at times they themselves may not know but that's part of the dynamic nature of the job. We work with people to clarify what is important to them and find a way to get there, so that they can live a life that they want to lead. Support Facilitators need the skills to connect, advocate and empathise with people to build the trust needed to develop a rich relationship built on mutual respect. Sure there are setbacks and obstacles but we face them together." - Matthew Shum, Support Facilitator, The Benevolent Society